Ancestry Solutions

Our Privacy Policy

We are very sensitive to concerns about the use and security of the personal information which may come into our knowledge pertaining to our users.  Therefore, we endeavour to provide the user all information regarding our identity, how we use personal information that is collected, how to contact us and how to access and update the user's personal information.  We also endeavour to inform users of all potential recipients of the personal information.  We do not use any personal information for purposes beyond those stated herein.

Our Identity, How To Contact Us

This site is owned and operated by Ancestry Solutions.  Users can contact us by proceeding to the Contact Us page posted on this site and providing a message detailing any questions or concerns. The Contact Us page can be accessedd from every page on this website in both the navigation bar at the top of each page under the heading "Our FAQs" or by clicking on the link that appears at the bottom of every footer section of every page on this site.

Personal Information:  Collection And Use

The goal of this web site is to become your primary destination for genealogically oriented data, information, products and services.  To help us achieve that goal, we need to collect information that will assist us in understanding what services and products will best meet the needs of our consumers.  Accordingly, we will collect two types of information from every web visitor - "anonymous information" and "personal information".

Anonymous information refers to information related to your computer and connection such as your IP address, including whether you are logged on from a .ca, .com, .gov or .edu domain;  referral data such as the address of the last URL you visited prior to logging on to our web site;  and, browser and platform type, such as if you are using a Netscape browser on a Macintosh platform.  We also collect aggregate statistics relating to each page view to gauge the performance of certain areas of our web site.  We collect this information for purpose of product monitoring and continuous web site improvement.  To collect and analyze this information utilizes a log analysis tool.  In future, we may have to combine the log analysis tool with a data-tagging technique.  Data tags would allow us to measure which software plug-ins were being utilized by our visitors, thus resulting in a more efficient and effective web site design.

Users must provide some personal information to us when they register.  Such personal information tells us specifically who you are, such as your name, address and email address.  Registration is required before a user can submit a GEDCOM file or a genealogical data-based web site to us for inclusion on this site, subscribe to certain advice or information services, or to purchase certain products.  Registration is not required for general browing or searches.  Registration requires the user to provide his or her name, mailing address and email address.  This information is used to ensure that users abide by the Conditions of Use.  This information may also be used to inform users about other products, services, activities, and other subjects that may be of interest.

When a user submits a GEDCOM file or genealogical based web site, personal information may be included and made publicly available over  When users submit personal information, they represent that they have obtained all requisite permissions from all living individuals included in their GEDCOM file or genealogical based web site.  No GEDCOM or web site data will be permitted to be displayed directly on web site if such material contains the names or other details of living individuals irrespective of if permission so to display such information has been obtained.  Additional information is available concerning GEDCOM and genealogical based web site submissions.  A yearly fee will also be levied and payable in advance for the storage of GEDCOM files or genealogical data-based web sites on this web site.

When users request pages from, our server(s) may log their IP address.  This information is used to improve site administration.  This information along with the other personal information listed above can also be used to produce usage statistics to help better meet the needs of users and determine research interests.


Cookies are used on many major web sites.  Many browsers are intially set up to accept cookies.  If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies.  A cookie is a small text file that contains unique indentification numbers.  The text file, or cookie, is transferred from a web site to the hard drive of your computer.  The unique number identifies and recognizes your browser, but not the individual, whenever your browser is logged on to our web site.  The cookies used by will NOT deliver any personal information about you that may be stored on your hard drive.  Furthermore, since the cookies used by are only text files, they cannot run on your computer, search your computer for other information or transmit information to any site other than to

Who Collects Your Information

When you provide personal information on this web site, that information is collected by us.  In future, we may offer sweepstakes, contests or promotions on this web site.  Those sweepstakes, contests or promotions may be operated by third parties on behalf of us, in which case personal information may be collected by such third party, or disclosed to such third party by us.  If you do not want to have us share your personal information for such purposes, you can choose not to opt-in to the sweepstakes, contest or promotion.

How We Use Your Information

Unless specifically stated otherwise, any personal information you provide when registering for products and services is maintained by Ancestry Solutions and their authorized web hosting provider.  We request both specific and anonymous information from our users so that they can enjoy customized experiences throughout the site.  We may use the information we collect as follows:

  • to offer users the ability to customize or personalize content on this web site;  and/or,
  • to deliver products and services requested by consumers.
  • We also use the anonymous, aggregate data that is collected to perform statistical analyses of the characteristics and behaviour of our web site visitors.  This type of data indicates to us the most popular areas of this web site.  Therefore, without this data it would be difficult for us to change and update the content and services appropriately.  We also use such data to monitor and improve the operation of this web site and to maintain the quality of the products and services that are made available, from time to time, through our web site.
  • In the event we sponsor a sweepstake, contest or promotion, we will use the personal information that you provide to contact you in the event you win.  If you enter a contest, you may be asked, under the rules of the contest, to agree that the contest sponsor may use your name in relation to announcing and promoting the winners of the contest.  Otherwise, any personal information that you provide will be handled in accordance with the provisions set out in the immediately preceding section of this Privacy Policy.
  • We may disclose personal information where required by the operation of law or by a judicial or governmental body.

Is Your Information Shared?

Ancestry Solutions may disclose personal information to its agents, suppliers and service providers in conjunction with providing you with products and services or operating portions of this web site.  Such entities will be required to use the personal information provided solely for such purposes.  All such third parties are prohibited from using your personal information except to provide these services.  We do not sell, rent or lease customer lists generated through this web site to any third parties.

Protecting Information

Ancestry Solutions and/or has security measures in place to protect against the loss and unauthorized alteration of the information that comes under our control.  We have imposed strict rules on employees who have access to the personal information that you have chosen to provide to us.  Furthermore, only persons who have a need to know your personal information for the purposes described in this Privacy Policy, including for the performance of his or her employment duties, are granted access to the personal information and/or user data that you choose to provide to us.  We cannot, however, guarantee that the information will not be lost, misused or altered, but we make every effort to ensure that it is secured to avoid such problems.  Please be aware that Ancestry Solutions and/or is not liable for any use, alteration or disclosure of your personal information that is beyond our reasonable control.

Foreign Transfer Of Data

This web site is designed for use by Ontario residents only.  If you are not a resident of Ontario you can use this site but you are responsible for ensuring that your actions comply with the laws in your area.  If you submit any personal information about yourself or others, you alone are responsible for the consequences of making such transfer of personal information.  In many jurisdictions informed consent of all data subjects is necessary before transjurisdictional or international transfers of personal data are permitted.

Children's Privacy

We do not knowingly collect information from or about children under the age of 18 years.  They are advised to obtain permission from their parents, guardians or other responsible adult before they send any information about themselves or others to our company or our web site.

Third-party Links

Ancestry Solutions and/or is not responsible for the privacy practices, or lack thereof, or for the content of any third-party web sites.  For your own protection, you should review the policies of all web sites that you visit, or wish to visit, to ensure that they meet your personal expectations of privacy.

Future Changes And Amendments To Our Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time and from time to time.  We encourage you to review the Privacy Policy periodically to become apprised of any changes.

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