golden puzzle pieces arranged as if forming names on a descendancy chart
golden puzzle pieces arranged as if forming names on a descendancy chart
Ancestry Solutions

FAQs about Ancestry Solutions Products and Services

Why can't I find my surname in the East Kent Families Database?



Refunds, Exchanges, Cancellations of Purchases

Do you accept returns or exchanges?

Can I change my order?

Can I cancel my order?

How do I cancel my order

What about orders for or including Gift Cards?

What about orders I placed using Gift Cards?

I used a coupon to pay for my order.

What items are non-returnable?

Is possible to get a refund for a non-returnable item?

What about non-returnable goods that were damaged during shipping?

Can I cancel, return or exchange customized or personalized orders?

Who pays the shipping costs for returning an item to you?

How can I return my item(s) to you if I need to?

What about "Special Shipments"?

How do I return an international shipment?

I returned my order to you within the 30 day return policy - what happens next?

Can I exchange an item I bought for a different item?



Gift Cards

Is there an expiry date on any Ancestry Solutions gift cards?

Am I buying a retail gift card or a pre-paid credit card?

What types of cards are not covered by the gift card rules?

Any extra charges to use a gift card?

Is there any sales tax charged to buy a gift card?

When can a business charge a fee?

What do I do with my gift card if the business closes?

How do I redeem my gift card on ancestrysolutions.com?

How is (are) the amount(s) of my gift card(s) applied to my order?

How will I know if the gift card redemption is successful?

If I make a return, does the amount I redeemed get reloaded onto my gift card?

Do I receive a confirmation record of my transaction?

What denominations can I choose for my Gift Cards?

Are there any fees or administration charges involved?

Will I require a PIN or ID Number?

How will I know how much value is remaining on my Card?

Can a gift card be used to make a payment on my account?

Do Gift Card purchases earn Club Points?

Is there a limit to the dollar value per Card, or per purchase?

Do Gift Cards ever expire?

Can Gift Cards be 'reloaded' with additional amounts?

What happens if I loose my Gift Card or it is stolen?

Where are Gift Cards redeemable?

What are the Terms and Conditions of your Gift Cards?

Do you have an Incentives Corporate Gift Card Program?

What are the Features of your Gift Cards?

How long does it take to receive my order?

How are the Gift Cards shipped?

Can I customize a Gift Card?

Are refunds or exchanges possible?

How many Gift Cards can my company order at one time?

Is there a discount on bulk purchases?



Group Sales

Who qualifies for a group discount?

How many people do we need in our group to qualify for the group discount?

Can everyone in my group pay separately?

Can our group purchase additional products after we have already paid for an order?

How will our order be received?

Can I get a refund for or exchange products that we have purchased as a group?

Can I use group purchases as a fundraiser?



Domestic Shipping

How do you define the term "Shipping"?

To where do you ship orders?

Do you have any restrictions on shipping?

Are there places where you do not ship products?

When will my purchases be shipped?

What is "Standard Delivery" within Canada?

What is "Standard Delivery" within the continental U.S.A.?

What are the expected Delivery Times outside of Canada and the continental U.S.A.?

What are your Standard Shipping and Processing Charges?

Is faster delivery within continental North America available?

What about oversized deliveries?

What about "Through-the-door" truck deliveries?

What about In-Home deliveries?

How can I track the shipment of my order?

Can I return or exchange a purchase?

Who bears the "Risk of Loss" for shipments and deliveries?

Still have questions about shipping?



International Shipping

How do you define the term "Shipping" in the context of international shipments?

Do you have any restrictions on international shipping?

To what places do you not currently ship orders?

How does international shipping work?

When will my purchases be shipped?

What are the expected delivery times outside of Canada and the continental U.S.A.?

What are you Shipping and Processing Charges?

How can I track the shipment of my order?

Can I return or exchange a purchase?

Who bears the "Risk of Loss" for my shipment?

Still have questions about international shipping?

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