golden puzzle pieces arranged as if forming names on a descendancy chart
golden puzzle pieces arranged as if forming names on a descendancy chart
Ancestry Solutions

FAQs - Gift Cards


There is no expiry date on our gift cards. This means a gift card can be used to its full value no matter when you decide to use it.

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You are buying a retail gift card when you purchase any Ancestry Solutions gift card.

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Promotional gift cards given away for free or at a discount as well as loyalty cards or club cards used to collect rewards or points are not deemed to be Ancestry Solutions Gift Cards and as such the policy concerning gift cards does not apply to those types of other cards.

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No activation fees or added service fees are required to purchase the card or to use the card. No fees that reduce the value of the gift card over time, sometimes called dormancy fees are applied at any time during the life of the card.

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Businesses cannot charge harmonized sales tax (HST) when you buy a gift card. Check your receipt to make sure. HST is charged on items or services you purchase using a gift card and as such the amount of the tax will be deducted from the available amount on your gift card at the time of your purchase.

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Businesses are allowed to charge for:

-customizing a gift card

-replacing a lost or stolen card

and not for any other purpose or reason.

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If Ancestry Solutions is permanently closed because of financial difficulties or bankruptcy, you can contact the trustee in bankruptcy for assistance.

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During the checkout process, after you've entered your credit card information, you will see a section titled, "Are you using a Gift Card?". Enter the number on your Gift Card in the field provided. If you are using more than one Gift Card, click on the "add" link beside the field to enter more Gift Card numbers. You can redeem up to 5 Gift Cards in any one transaction.

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Your credit card will be debited for the full Grand Total of your order. Then, your credit card will receive a credit for the amount of the Gift Card redemption. There will be two entries on your Statement, one for the Grand Total of your order, and one amount for a credit of your Gift Card(s) redeemed on that order.

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After you successfully enter your Gift Card number(s) and a valid credit card, you will be transferred to the Order Confirmation page.

The Order Confirmation page will display the following:

1. The Gift Card Redemption field will display the dollar total of all successfully redeemed Gift Card(s) for the order.

a. If the Gift Card(s) entered are not successfully redeemed the field will display $0.00 and the Gift Card Details table will display the status of each Gift Card.

2. The Gift Card Details table will display the status of all Gift Card(s) associated to the order. Information provided includes:

a. Gift Card Number - all Gift Card number(s) associated with the order. For security only the last 4 digits will be displayed.

b. Value Redeemed - total dollar amount redeemed from the Card. If the Gift Card has not been redeemed, the Value Redeemed will show a value of $0.00.

c. Balance Remaining - total dollar amount remaining on the Card. If the Gift Card has not been redeemed, the balance remaining will show N/A.

d. Status - shows the outcome of the Gift Card validation. One of the following statuses will be displayed:

i. Redeemed: the Gift Card was successfully redeemed

ii. Inactive: the Gift Card cannot be used because it either has been depleted or closed for another reason

iii. Invalid: the Gift Card number was not found

iv. Not Required: the Gift Card was not decremented because the order value was filled using the Gift Cards entered in the previous rows

v. Pending: the order has been pended. Customer Service will manually process this order.

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You will receive a refund of the amount you return on your credit card as per our return policy. The amount that you redeemed on your order does not get reloaded onto your Gift Card. But, we will issue a new digital Gift Card to you to replace the value of the gift card you used on that one purchase.

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Please ensure you PRINT the Order Confirmation page for your records.

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Online Gift Cards are available in set amounts ranging from $5-$100. The card can be used multiple times until the full value is spent.

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There are no fees of any kind when purchasing a Gift Card.

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No. The Card will have an identification number printed on it which is secured by the original purchase order number for the gift card. Simply enter the identification number from your card at the time of your checkout on our site.

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The sales receipt for each purchase you make with your Card will itemize the value remaining. You can also find out the remaining value calling 1-289-273-6590 with your Card number and we'll be able to tell you over the phone.

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Cards are not redeemable for cash, or credit in whole or in part. It cannot be used as payment on a credit account, Gift certificates or merchandise certificate purchases. Gift cards are valid only for the purchase of merchandise or services.

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Points are not issued on Gift Card purchases.

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The maximum value for each Gift Card is $200.00. The Card can be used all at once to pay for merchandise or services, or used for several purchases over time as long as there is value remaining.

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There are no expiry dates on Gift Cards. Ancestry Solutions loyalty programs cards, "Rewards Cards" and promotional Cash Cards issued from time to time are not covered by legislation and will continue to expire as indicated on either the front or back of the Card as follows:

Reward Cards:    "This Card will expire 6 months after the date of issue."

Promotional Cards (Cash Cards):    "This Card will expire after the dates indicated on the front of the Card."

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Cards cannot be "topped up" after being used, however additional Cards can be purchased. Also, balances cannot be transferred from one Card to another.

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Since Cards are almost like cash, we cannot issue replacements for lost or stolen Cards. In the unlikely event your order of Cards is lost during delivery to you, we can deactivate the Cards in our system and issue you a new supply.

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Gift cards are only redeemable on our website at www.ancestrysolutions.com.

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The Gift Card ("Card") is redeemable for merchandise and services on our website at www.ancestrysolutions.com and is not redeemable for cash or credit in whole or in part. It cannot be used for payment on any Credit accounts, Gift certificates or merchandise certificate purchases. The Card is the property of Ancestry Solutions. Lost or stolen Cards will not be replaced. Ancestry Solutions must activate the Card prior to use. You may check the balance remaining by calling 1-289-273-6590 or by emailing us at sales@ancestrysolutions.com. Only redeemable in Canada.

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Ancestry Solutions Incentives Gift Cards are the perfect solution to reward employees, show appreciation to customers, mark special occasions, generate new leads, and so much more.

Now you can reward your key people with what they want most simply by letting them choose the gift they prefer.

Ancestry Solutions Gift Cards are redeemable online at www.ancestrysolutions.com and through our catalogue. Recipients can choose from our entire selection of quality merchandise.

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  • Available in any denomination from $5 to $500
  • Volume discounts for bulk purchases
  • Customization available, charges may apply
  • No expiry dates or usage fees
  • Free shipping to primary location
  • Ordering is simple

Contact us with your Gift Card needs and we'll work with you to meet them.

Phone: 1-289-273-6590 (Monday - Friday, 8am - 4pm EST.)
Email: sales@ancestrysolutions.com
Mail: Ancestry Solutions, 125 Carlton Street, P.O. Box 23086,
St. Catharines, Ontario, CANADA, L2R 1R0

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Once we receive your order and payment you can expect fulfillment in 4-5 business days.

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Gift Cards are shipped in bulk to one address free of charge. We cannot ship to PO Boxes or foreign addresses. Your order for gift cards must go directly to a physical street address where an authorized person can legally sign for the shipment.

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Customization for corporate incentive gift cards is available upon request, additional charges may apply.

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There are no refunds or exchanges on Gift Cards. Lost or stolen Cards will not be replaced. Damaged Cards may be replaced with proof of purchase.

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To qualify for the corporate incentive gift card benefits you must purchase a minimum of 12 gift cards bearing a minimum value of $10.00 per gift card. Otherwise, you may order as many as you need - dozens, hundreds, or even thousands. For optimum convenience, order by phone or e-mail, and your order will be delivered to you at no charge.

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We offer a 1% discount on volume Gift Card purchases starting at $1,000 and a 2% discount at the $2,500 Gift Card purchase level. Please enquire for full details.

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